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Frequently Asked Questions
1. How can I obtain samples?
If you require samples for testing, we can produce them according to your request. Please note that customers are responsible for the sample cost and transportation freight.
2. Is there a charge for mold costs?
Yes, for customized designs, a mold fee is required. The specific cost depends on the complexity and style of the product.
3. What is the expected delivery time for samples?
Samples are typically ready for delivery within 3-7 days. Shipping via express usually takes an additional 3-5 days to arrive.
4. What are your standard delivery times?
For non-custom designs, the lead time is approximately 10 days. For customized designs, it usually takes between 10-20 days, depending on quantity and color requirements.
5. Will the product color match the website images exactly?
Product colors in photos can be influenced by the shooting environment and lighting. We recommend verifying the color specifications before making a final decision.
6. What is the Minimum Order Quantity (MOQ)?
Our MOQ is as low as 1 piece, making it convenient for both small-scale needs and large-scale wholesale orders.
Batul Hardware
