1. What are the acceptable payment terms?
Normally T/T is appreciated. T/T: 30% deposit before production, balance before shipment. L/C at sight is available for long-term partners.
2. How do I know if my order has been received?
Once we receive your order via email or fax, we will countersign the Proforma Invoice (PI) and return it to you. We will also send a confirmation email once the order is processed.
3. When will my order be delivered?
The estimated lead time is provided on the PI. For regular items, it is typically 40-50 days. We provide regular updates regarding the status of your order.
4. How can I get more details about the products?
For detailed information regarding product setup, material composition, compatibility, or after-sales service, please contact our support team.
5. Can I add items to an existing order?
You may add items before confirming payment details. Once the order is confirmed, a new order must be placed for any additional requirements.
6. Can I request a sample for quality checking?
Yes, we provide free samples. However, the freight cost is to be covered by the requester, which can be credited back once an order is confirmed.