❓ Frequently Asked Questions
Q: What certificates do you have for your products?
A: We have CE and UL certificates. All our product designs follow international standards, such as EN/CE, UL, and ANSI standards.
Q: Do you accept OEM or ODM orders?
A: Yes, we are professional in OEM and ODM services, currently cooperating with several famous brands.
Q: What is the mechanical guarantee for your products?
A: We provide a 5-year mechanical guarantee on our products.
Q: Can you provide samples before placing an order?
A: Yes, we can offer 3 pieces of free samples for your evaluation. You would only need to provide a courier account for freight collection.
Q: What grades of stainless steel do you work with?
A: We mostly work with SUS304 and SUS316, and some items are available in SUS201 as well.
Q: What are your standard payment terms?
A: Our payment terms include T/T, D/P, Western Union, and L/C.
Batul Hardware
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