Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a specialized factory with over 10 years of professional experience in hardware production.
Do you offer OEM or custom design services?
Yes, we have a dedicated R&D team with in-house designers and sculptors to support full OEM and custom design requirements.
What is the policy regarding samples?
We provide samples for quality inspection. While there is an initial charge for samples and freight, this cost is fully refunded once an official bulk order is placed.
What are your standard payment terms?
For orders under 1000 USD, 100% advance payment is required. For orders over 1000 USD, we require a 30% T/T deposit, with the balance paid before shipment.
How do you ensure product quality?
Our products are manufactured under strict QC processes and carry certifications such as CE, RoHS, and SGS to ensure international standards.
What is the typical lead time for production?
Lead times vary depending on order volume and customization needs, but we maintain a high production capacity to ensure timely delivery.
Batul Hardware
