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Frequently Asked Questions
Are you a trading company or a manufacturer?
We are a specialized manufacturer with focus on high-quality furniture fasteners and hardware solutions.
How long is the typical delivery time for orders?
Generally, mold completion takes 30 to 45 days, while bulk production delivery is fulfilled within 25 to 35 days depending on the order volume.
Do you provide samples before bulk ordering?
Yes, samples are available. Charges and shipping details depend on the specific sample requirements and quantity requested.
How do you ensure product quality during production?
Our inspectors test each process according to standard operating instructions. All results, including mechanical properties and precision measurements, are documented daily.
What is your policy for after-sales service?
We strictly follow your confirmation samples. In case of quality issues, we provide replacement for defective goods or fund returns upon verification of photos or test reports.
What are your standard payment terms?
We typically require a 30% advance payment via T/T, with the remaining 70% due before shipment. Small orders can also be processed via PayPal.
Batul Hardware
