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Frequently Asked Questions
Q: Are you a manufacturer or a trading company?
A: We are a factory specializing in design, manufacturing, and exporting, supported by a dedicated R&D team and professional engineers.
Q: What materials are available for the cable railing kits?
A: Our products are primarily made from high-grade Stainless Steel, including AISI304, AISI316, and AISI2205 for superior corrosion resistance.
Q: Can I request samples before placing a bulk order?
A: Yes, samples are available upon request. Transport charges are typically covered by the customer's account.
Q: Do you offer OEM or ODM services?
A: Yes, we provide full OEM and ODM services, including custom logos and specialized packaging tailored to your brand requirements.
Q: What is your monthly production capacity and lead time?
A: Our production capacity is approximately 200,000 pieces per month. Standard delivery time is generally around 50 days, depending on order size.
Q: What are the standard payment terms?
A: We typically require a 30% T/T deposit in advance, with the balance due against shipping documents. L/C, PayPal, and Western Union are also accepted.