Frequently Asked Questions
How soon can I get a reply after sending an inquiry?
All inquiries will be replied to within two hours during standard business hours.
What is the typical lead time for samples?
Generally, samples can be sent out within 10 working days after the product drawing is confirmed by both sides.
Which file formats do you accept for technical drawings?
We accept various formats including STEP, STP, JPG, PDF, DWG, DXF, and 3D files. We can also work from hand-drawn designs.
What if I don't have a formal drawing?
You can send us a physical sample. We will scan it to create 2D and 3D drawings for your approval before manufacturing.
What are the most common materials used in your projects?
We frequently work with Aluminum, Stainless Steel, Carbon Steel, Copper, and various Industrial Plastics.
What is your Minimum Order Quantity (MOQ)?
Our standard MOQ is 100 pieces, though we welcome trial orders to test our quality and service.
Batul Hardware
